Terms and Conditions

1. Definitions

“Mosmos Marketplace” refers to our online platform where customers can browse, purchase, and pay for products from partner sellers.

“Mosmos Business” refers to our service where customers are introduced by or transact directly through our partner stores, either in-store or online.

“We”, “Us”, “Our” refer to Asenatech Limited.

“You”, “Your”, “User”, “Customer” refer to any person accessing or using Mosmos.

2. Eligibility

You must be at least 18 years old or have legal capacity to enter into a binding contract. By using Mosmos, you confirm that all information you provide is true, accurate, and up to date.

3. Use of the Platform

You agree to use Mosmos only for lawful purposes and in accordance with these Terms. You must not:

• Engage in fraudulent, misleading, or illegal activities.
• Interfere with the operation, security, or integrity of the Platform.
• Use the Platform to distribute harmful software or unsolicited messages.

We reserve the right to suspend or terminate your access if you breach these Terms.

4. Pricing and Payments

For All Customers

• All prices displayed on Mosmos are subject to change without prior notice.
• Prices are not reserved or fixed until full payment has been successfully completed.
• Payments must be made through the approved channels provided on the Platform.

For Mosmos Business Customers

If you are transacting through a Mosmos Business partner (in-store or online), the same pricing and payment rules apply. Any payment schedules, partial payments, or instalments agreed upon with a partner must still comply with these Terms.

5. Order Cancellations and Refunds

For Marketplace and Business Customers

• All product cancellations are subject to a 3% cancellation fee, deducted from the total amount paid.
• Prices may change at any time; Mosmos does not guarantee price stability during a payment period.
• Refunds are processed within 24 working hours (Monday–Friday, excluding public holidays) from the time of approval.
• Refunds will be made to the original payment method used.
• If a refund delay occurs due to third-party banking or payment system issues, Mosmos will notify you and follow up promptly.

6. Delivery, Collection, and Ownership

Ownership of a product passes to you once payment is completed in full and the item is collected or delivered. Delivery timelines are estimates and may vary depending on supplier or location. Mosmos is not responsible for delays caused by third-party suppliers, courier services, or unforeseen circumstances.

7. Data Protection and Privacy

We take data privacy seriously. Personal information collected through Mosmos is processed in accordance with our Privacy Policy and the Kenya Data Protection Act, 2019. By using Mosmos, you consent to such processing and warrant that all data provided is accurate.

8. Intellectual Property

All content, trademarks, graphics, software, and designs on the Platform are owned or licensed by Asenatech Limited. You may not copy, reproduce, modify, or distribute any part of the Platform without our prior written consent.

9. Limitation of Liability

To the maximum extent permitted by law:

• Mosmos and Asenatech Limited are not liable for indirect, incidental, or consequential losses.
• We are not responsible for product defects, shipping delays, or errors attributable to partner vendors or third parties.
• Our total liability for any claim arising out of your use of the Platform shall not exceed the total amount paid by you for the specific transaction involved.

10. Termination and Suspension

We may suspend or terminate your account or access to the Platform if:

• You breach these Terms.
• Required by law or a regulatory authority.
• Fraudulent or suspicious activity is detected.

Upon termination, any outstanding payments or obligations remain enforceable.

11. Governing Law and Dispute Resolution

These Terms are governed by the laws of the Republic of Kenya. Any disputes shall first be resolved amicably. If unresolved, disputes shall be submitted to the courts of Kenya, which shall have exclusive jurisdiction.

12. Amendments

Asenatech Limited reserves the right to modify or update these Terms at any time. Updated versions will be posted on the Mosmos website with the date of the latest revision. Continued use of the Platform after changes constitutes acceptance of the new Terms.

13. Contact Us