1. Introduction

    1.1 At Mosmos, we are committed to protecting your privacy.

    1.2 This Policy applies where we are acting as a data controller/processor with respect to your personal data.

    The personal data that we collect is as follows;

    1.3 The personal data that we collect is as follows; We may process data enabling us to get in touch with you which is known as “contact data”. This may include your name, email address, phone number, and/or social media account identifiers.

    1.4 We may process “account data”. The account data may include your account identifier, name, email address, business name, account creation and modification dates, website settings, and marketing preferences.

    1.5 We may process your “transaction data”. The transaction data may include your name, contact details, your payment card details, and other transaction details.

    1.6 We may process “communication data” which may include communication that you send to us or that we send to you.

    1.7 We may process “usage data” which may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views, and website navigation paths, as well as information about the timing, frequency, and pattern of your service use.

  2. Purposes of processing and legal basis

    2.1 Operations – We may process your personal data for the purposes of successfully operating our website, by processing and fulfilling your orders, providing our services, supplying our goods, generating invoices, and other payment-related matters. The legal basis for this processing is our legitimate interests.

    2.2 Relationships and communications – We may process your personal data for the purposes of managing our relationship and communicating with you.

    2.3 Direct marketing – We may process your personal data for the purposes of sending direct marketing communications by email and/or SMS. The legal basis for this processing is premised on your consent and protecting our legitimate interest in promoting our business.

    2.4 Record keeping – We may process your personal data for the purposes of creating and maintaining our databases and business records in line with our legitimate commercial interests.

    2.5 Security – We may process your data for the purposes of security and preventing and/or reporting criminal activity.

    2.6 Legal compliance and vital interests – We may also process your personal data where such processing is necessary for compliance with a legal obligation to which we are subject.

  3. Sharing your personal data with others

    3.1 We may disclose your transaction data to our merchants/suppliers insofar as reasonably necessary to facilitate the purpose of the platform.

    1.1 We may also share your personal data where such sharing is necessary for compliance with a legal obligation to which we are subject

  4. Retaining and deleting your personal data

    4.1 We shall not keep the personal data that we process for any purpose or purposes for longer than is necessary for that purpose.

    4.2 We will retain your personal data as follows:

    4.3 We may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject. .

    (a) Contact data will be retained for a minimum period of 3 months following the date of the most recent contact between you and us, and kept for the maximum period that you take to complete paying for your item;

    (b) Account data will be retained for a minimum period of 1 month following the date of closure of the relevant account, and for a maximum period of 3 months following that date;

    (c) Transaction data will be retained for a minimum period of 1 month following the date of the transaction, and for a maximum period of 3 months following that date

    (d) Communication data will be retained for a minimum period of 1 month following the date of the communication in question, and for a maximum period of 3 months following that date;

    (e) Usage data will be retained for 3 months following the date of collection.

  5. Your rights

    Your principal rights under data protection law are:

    5.1 tto be informed of the use to which your personal data is to be put;

    5.2 to access your personal data in our custody as a data controller or data processor;

    5.3 to object to the processing of all or part of your personal data;

    5.4 to correct false or misleading data about yourself; and

    5.5 o delete or request to be deleted false or misleading data about yourself.

    You may exercise any of your rights in relation to your personal data by writing to us using the contact details on our website.

  6. Group Savings and SMS – based Money Management

    6.1 In the event that you opt-in to our Group Savings feature on the mobile application or web-based platform, we will have access to your contact list to make it easier for you to invite your friends and family to save with you or book an item together.

    6.2. In the event that you opt-in to our SMS-based Money Management Feature on the mobile application or web-based platform, we will have access to your mobile money transaction messages outside the platform to enable us to prompt you to make smart savings to Mosmos.

    6.3 All the data that you share with us, by your consent, for the purposes outlined above shall be held in line with all the relevant privacy principles in this policy. The said data will not be shared with any Third Party.

  7. About cookies

    7.1 A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

    7.2 We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to our customer’s needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

    7.3 Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

    7.4 You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

  8. Sensitive Data that You Provide to Us

    8.1. You are giving us access to your pictures.

    8.1.1. You will have the option of sharing your pictures with us because our Mobile Application and Web-based Platform will operate a social feed that allows you, our customers, to upload and post photos of your deliveries on the app when you receive them.

    8.1.2. These photos will not be shared with any third party without your express consent.

    8.2. You are giving us access to your contact list

    8.2.1. You will be giving us access to your contact list if you opt in to our group savings feature.

    8.2.2. Our Mobile Application will operate a group goals, referrals and payment support feature where customers can open their contact list on the Mobile Application.

    8.2.3. Nonetheless, this information, when shared with the App by the customer, will not be shared with any third party without the customer’s consent.

  9. Additional Disclosures

    9.1 Our Mobile Application and Web-based Platform will operate a social feed that allows customers to upload and post photos of their deliveries on the app when they receive them. These photos will not be shared with any third party without the customer’s express consent.

    9.2 Our Mobile Application will operate a group goals, referrals and payment support feature where customers can open their contact list on the Mobile Application. Nonetheless, this information, when shared with the App by the customer, will not be shared with any third party without the customer’s consent.

  10. Amendments

    9.1 We may update this policy from time to time by publishing a new version on our website.

  11. Our details

    9.1 This website is owned and operated by Asenatech Limited, a fully owned subsidiary of Mosmos, Inc.